Mission:
As a Project Manager, your mission is to ensure the seamless onboarding and ongoing success of our customers, helping them to fully utilize and benefit from our platform.
Responsibilities:
Operational Excellence:
Lead customer onboarding by understanding and defining needs, assisting with configurations, and training users.
Collaborate with cross-functional teams to ensure smooth execution of deployments.
Monitor key performance indicators (KPIs) and provide regular reports on progress and outcomes.
Customer Success:
Build and maintain strong relationships with key customers, serving as their main point of contact.
Identify opportunities for upselling and cross-selling in collaboration with sales and marketing teams.
Provide customer insights to the product development team to drive enhancements.
Support:
Resolve user inquiries via various contact channels.
Analyze customer feedback and data to proactively address concerns and identify areas for improvement.
Contribute to the creation and upkeep of customer-facing resources.
Performance Indicators:
Successful and timely customer onboarding.
High customer satisfaction and retention rates.
Achievement of upsell and cross-sell targets.
