Mortgage Loan Coordinator - 12 month contract
HomeBridge
WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
OUR VALUES, OUR PASSION
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
- Customer-Focused. Passionate Advocates
- Courage to Act. Do the Right Thing
- One Team. One Vision
- Think Long-Term. Ever-Evolving
- Be Exceptional. Inspire Greatness
POSITION SUMMARY
The Mortgage Loan Coordinator supports the funding team with document management, data entry and mortgage registrations. Acting as a key partner with Legal partners to ensure mortgage registrations and legal fee invoicing is completed in a timely manner.
MAJOR ELEMENTS OF THE ROLE
Key accountabilities of this position include:
1. Mortgage Registration & Communication
Manage inbound and outbound calls and emails with external parties regarding mortgage registration.
Ensure timely follow-ups to facilitate accurate registration of HEB mortgages on title post-funding.
Track outstanding registration items and proactively drive resolution.
Escalate unresolved or complex mortgage registration issues to management for review.
2. Final Legal Package (FLP) Management
Review and process Final Legal Packages (FLP) in MARS.
3. Funding Team Support
Obtain signed mortgage and legal documents from the funding team.
Organize and upload documents accurately into MARS for review by the Mortgage Fulfillment Officer (MFO) prior to funding.
Extract documents from legal packages and categorize them correctly within the system.
Add Notes in the system as required, to assist the Funding Team.
4. Accounting – Legal Fees & Invoices
Review accounting reports and reconcile legal fees post-funding.
Amend legal fees in MARS as required.
Review and process all invoices received from legal partners.
Submit invoices through Workday Concur (or equivalent system) for manage.
SKILLS AND EXPERIENCE REQUIRED
University degree or Community College diploma or equivalent work experience.
Basic understanding of the financial services environment.
Strong communication and interpersonal skills.
Organized with the ability to manage multiple tasks and priorities.
Comfortable working both independently and as part of a team.
Adaptable and eager to learn in a fast-paced environment.
Proactive with a willingness to take initiative.
Basic proficiency in Microsoft Office and ability to learn new systems quickly.
Customer-focused with strong relationship-building skills.
Bilingualism (French, oral and written) is an asset.
WORKING CONDITIONS UNIQUE TO JOB
Hybrid work environment
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks (for eligible employees)
HomeEquity Bank offers a competitive total rewards package that includes:
Extended health and dental benefits
Employee & Family Assistance Program
Employer-Matched Group Retirement Savings Plan
Employee Share Investment Plan
Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
LinkedIn
Youtube
Facebook
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Instagram
Chip.ca
Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.
