Application Support Associate (12 Month Contract)
HomeBridge
WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
OUR VALUES, OUR PASSION
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
- Customer-Focused. Passionate Advocates
- Courage to Act. Do the Right Thing
- One Team. One Vision
- Think Long-Term. Ever-Evolving
- Be Exceptional. Inspire Greatness
POSITION SUMMARY
The Application Support Associate is a fantastic introductory position for someone recently graduated or in the early stages of their career. Not only is this a unique opportunity to learn about HomeEquity Bank’s core business systems and how they support our business users, but you will be able to flex and develop core skills in the areas of system and business analysis. In this role, you will build partnerships across all departments at HomeEquity Bank by acting as a subject matter expert in the use of the bank's core business systems for lead management, mortgage origination and mortgage servicing.
MAJOR ELEMENTS OF THE ROLE
Responsibilities
Assist with monitoring the lead management and mortgage processing systems’ support queues and responding to user inquiries and issues.
Log issues that require system changes for triage in the Issue Backlog.
Assist with triaging, managing and replicating reported issues in the Issues Backlog.
Contribute to the knowledge base in the Business Application Support Resource Centre with updated system documentation on recent changes.
Contribute to the development of the Business Application Support Resource Centre by updating how to's, FAQs and other support resources.
Assist in developing, documenting and maintaining support processes, procedures, and standards for the Business Application Support team.
Experience
Post-secondary education or experience in a technology or business support field.
Strong communication and interpersonal abilities to respond to inquiries and resolve issues.
Demonstrated analytical, decision-making and innovative problem-solving skills.
Ability to thrive in a fast-paced environment and manage multiple priorities, responding to internal customer needs.
Working Conditions Unique to Job
Hybrid work environment
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks (for eligible employees)
HomeEquity Bank offers a competitive total rewards package that includes:
Extended health and dental benefits
Employee & Family Assistance Program
Employer-Matched Group Retirement Savings Plan
Employee Share Investment Plan
Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
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Chip.ca
Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.
