Job Title: Front Desk Associate, Aesthetic Medspa
Location: Columbus, GA
Company: Modern Halo
Employment Type: Hourly, full time, up to 40 hours
About Us: 25m Health is launching a new venture, Modern Halo, to scale the standard of beauty through the lens of women’s health. We build healthcare companies from the ground up and invest in early-stage start-ups. We are launching a new type of medspa, scaling the standard of beauty through the lens of women’s health, and we’re on a mission to disrupt a $20B+ industry. You'll have open invitation to actively shape our brand, give feedback on our operating model and technology suite, and grow within a company that's planning regional and nationwide expansion!
Locally at our first clinic, we’re offering a variety of best-in-class aesthetic and integrative wellness treatments, including neurotoxin injections, dermal fillers, chemical peels, microneedling, IV drip therapy, PRP/PRF therapies, and laser treatments with precision and artistry.
Job Summary: We are seeking a dedicated Front Desk Associate to join our team. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors or callers. If you are excited to educate others about innovative aesthetic procedures in person and over the phone, this is the perfect opportunity for you.
Key Responsibilities:
- Greet guests in a friendly and professional manner upon arrival; check them in and out efficiently. Handle reservations, including appointment creation, cancellation, and reschedules.
- Respond to patient inquiries and resolve any issues promptly and courteously. Provide outstanding customer service and help everyone feel valued and understood.
- Accurately process payments for services, translating appointment summary details from the provider into an accurate bill at the close of the visit, and ensuring the appropriate application of discounts provided by the patient.
- Promote the value of our brand by educating clients on new and expanded services - engage clients proactively on our membership offerings and packages.
- Detail the benefits of specific retail purchases based on service provider recommendations.
- Celebrate our cutting-edge community partnerships; collaborate with our marketing team to plan, coordinate, and execute community outreach efforts or hosting in-house events to promote our services and engage potential clients.
- Ensure smooth clinic operations by tracking inventory levels of medical and office supplies; order replacements in a timely fashion.
- Maintain patient confidentiality by keeping an organized front desk and an awareness for appropriate conversation.
Qualifications:
- High school diploma or equivalent.
- Previous experience in retail, sales, or the hospitality industry preferred – experience in aesthetics a big plus!
- Excellent phone etiquette and communication skills.
- Critical thinker with excellent math and computer skills, project management skills, and the ability to multitask.
- Great people skills; remarkable ability to establish positive relationships with guests, a focus on delivering top-notch service.
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings and weekends.
- Demonstrated interest in community outreach and event planning.
- Experience with marketing and promotional strategies is a plus.
Compensation:
- Competitive salary; $12-18 hr based on experience working with aesthetics practices or medspas
- Paid holidays (eight total days annually)
- Performance-based incentives (product and membership sales commission)
- Employee discounts on spa services and products.
- Opportunities for professional development and career growth, with the potential to access benefits
Modern Halo is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.